Q: Why do the prices look different at checkout?
A: Prices at checkout include VAT. You will pay:
Pro - £30pm or £300p/a
Growth - £25p/m or £250 p/a
Core - £20p/m or £200 p/a
Q: Can I move between tiers?
A: Yes, you can upgrade or downgrade at any time
Q: Will I pay more when I upgrade?
A: You will automatically be taken to the checkout page to pay the pro rata balance between your current and your upgraded tier. At the start of your next billing cycle, you will pay the upgraded amount.
Q: Will I lose access to my current courses and my progress when I upgrade?
A: No, you will have access to all your previous courses and resources when you upgrade.
Q: What happens if I downgrade?
A: You maintain access to your current tier until the end of your next billing cycle. At that point you will be charged the lower tier price. You will lose access to courses and resources not included in the lower tier.
Q. How do I upgrade, downgrade, cancel my membership or change between monthly and annual payments?
A: You can do all that by going to the My Memberships tab in your school account.
Q: Will my membership automatically renew?
A: Yes! All memberships automatically renew until you cancel them. Teachable does not send a notice when they charge your card each month or year.
Q: Where can I find help with my account?
A: Teachable has a series of student guides that you can access here.
Q: How do I find the exclusive Facebook groups?
A: You'll receive a link when you start your membership. Or you can go to the main Talking Dogs Scentwork page. On the heading menu, click More and then select Groups. You can then click on your tier group. If you are joining the group for the first time, you need to request to become a member. Once I've verified that you are a member I will add you to the group.
Q: Can I ask for a refund on the memberships?
A: I'm really sorry, but I can't offer refunds on memberships.
Q: How long do I have access to the courses and resources in my membership?
A: You have full access for as long as your membership is active.